Guest Service – Food & Beverage
We're looking for an enthusiastic, organised and hands-on Guest Services Food & Beverage to join our team at the Holiday Inn, Wolverhampton Racecourse. From welcoming hotel guests and racegoers to supporting major events, you'll play a key role in creating memorable experiences while helping lead our Food & Beverage team.
What you'll be doingAs an integral member of our hotel operations team, you'll support the Hotel Operations Manager in the day-to-day running of our Food & Beverage operation, ensuring every guest receives outstanding service from arrival through to departure.
About us…
Arena Racing Company does so much more than lead the UK’s largest horse racing group. We have 21 racing venues showcasing horse racing, greyhound racing, golf courses, hotels and events. In short, leisure, entertainment, media production and global distribution are at the heart of what we do, making it an exciting and diverse place to work! Our success is a team effort which is why we offer great opportunities for growth, development and career progression. After all, it’s our employees that enable us to offer first class service and create an electric atmosphere, all within an industry we love.
What is ARC? We embrace diversity. We develop our people. We care for our visitors. We think about our impact. We are proud of our sport.
Work Perks
- 2 Annual Members’ passes giving access to over 1,500 racedays
- Hotel discounts and complimentary golf
- Annual leave starting at 22 days, rising to 28 with service
- Pension & group life assurance schemes
- Healthshield – including 24/7 GP access & EAP
- Funded training & development opportunities
- …and plenty more!
Key Responsibilities
- Supporting and motivating the Food & Beverage team to deliver exceptional service every day.
- Assisting with team rotas, staffing, training and ongoing development.
- Helping drive sales through upselling and creating memorable dining and bar experiences.
- Managing stock ordering, cellar operations and bar audits.
- Maintaining high standards of cleanliness, food safety and brand compliance.
- Supporting reception during busy check-in and check-out periods when required.
- Acting as Duty Manager on occasion, including hotel, racecourse and event days.
- Ensuring our guests always receive a warm welcome and personal service.
About you
- Previous Food & Beverage or hospitality supervisory experience.
- Excellent communication and customer service skills.
- Strong organisational and time management abilities.
- Confidence working under pressure in a fast-paced environment.
- A proactive, positive attitude and willingness to get involved wherever needed.
- Experience with rota planning and stock control is desirable.
- Flexibility to work evenings, weekends and event days.
Closing Date
09-07-2026
