We are looking for a professional, friendly, and enthusiastic Front Office Associate to join the team at Lingfield Park Marriott Hotel & Country Club.
As the first point of contact for our guests, you will play a key role in creating a welcoming and memorable experience from check-in through to departure. This is an exciting opportunity for someone who enjoys working in a fast-paced hospitality environment and takes pride in delivering exceptional customer service.
Main Responsibilities- Welcoming guests and delivering a high standard of customer service at all times
- Managing guest check-ins and check-outs efficiently and professionally
- Handling guest enquiries, requests, and complaints in a courteous manner
- Processing reservations, payments, and daily reports accurately
- Answering telephone calls and responding to emails promptly
- Supporting other departments to ensure a seamless guest experience
- Maintaining high standards of presentation within the Front Office area
- Ensuring all Marriott brand standards and procedures are followed
- Previous customer service or hotel reception experience is preferred but not essential
- Excellent communication and interpersonal skills
- A positive, can-do attitude with a passion for hospitality
- Strong organisational skills and attention to detail
- Ability to remain calm and professional under pressure
- Flexibility to work shifts, including evenings, weekends, and bank holidays
- Good IT skills and confidence using booking systems
- Annual passes to attend any of our 21 venues
- Discounted food & ARC days out
- Cycle to work scheme
- Holiday allowance increasing with length of service up to 28 days
- Company life assurance scheme
- Discretionary group annual bonus schemes to reward your hard work
- Support with study through our study assistance schemes
At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.
We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.
