Lingfield Park Resort is looking for an experienced and professional Night Senior Supervisor to join our Front Office team.
This is a key overnight role responsible for overseeing the smooth operation of the hotel during night shifts, ensuring exceptional guest service standards are maintained, and supporting the wider hotel operation out of hours.
The successful candidate must have previous experience using Opera PMS, as this is essential for the role.
Main Responsibilities- Overseeing the hotel operation during night shifts and acting as the senior point of contact on site
- Delivering a high standard of guest service and ensuring a positive guest experience at all times
- Managing late check-ins, early departures, guest enquiries, and complaints professionally
- Completing night audit procedures accurately using Opera PMS
- Preparing daily reports and ensuring all financial procedures are completed correctly
- Supervising and supporting the night team during shifts
- Ensuring hotel security procedures are followed and maintaining a safe environment for guests and staff
- Liaising with other departments to ensure smooth communication and operations
- Handling emergency situations calmly and professionally when required
- Ensuring Marriott and company standards are consistently maintained
- Previous hotel Front Office experience
- Strong working knowledge of Opera PMS (essential)
- Previous supervisory experience within hospitality
- Excellent communication and organisational skills
- Ability to work independently and make decisions confidently during overnight shifts
- Strong attention to detail and problem-solving skills
- Professional appearance and manner
- Flexibility to work nights, weekends, and bank holidays
- Annual passes to attend any of our 21 venues
- Discounted food & ARC days out
- Cycle to work scheme
- Holiday allowance increasing with length of service up to 28 days
- Company life assurance scheme
- Discretionary group annual bonus schemes to reward your hard work
- Support with study through our study assistance schemes
At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.
We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.
