We are looking for a passionate and knowledgeable Reservations Assistant to join our exciting hotel!
At ARC we embrace diversity, we develop our people, we care for our visitors, we think about our impact and we are proud of our sport.
Who is Doncaster Racecourse and the Hilton Garden Inn?
Home to the world’s oldest classic horse race, the St. Leger, Doncaster Racecourse is a unique multipurpose venue welcoming over 500,000 guests to over 35 fixtures each year and a full events calendar hosting events such as Weddings, Conferences, Boxing, Summer Crafting, Classic Car Show, Antiques Fayres and lots more.
If that’s not enough, we also have on-site The Hilton Garden Inn boasting 154 bedrooms, 2 conference and exhibition suites, a banqueting site, Restaurant and Bar. This is a popular addition to many racegoers and the perfect facility for guests visiting Doncaster on both leisure and business. Part of a multinational hotel chain of over 500 hotels with a reputation that proceeds it, the Hilton Garden Inn Hotel ticks all the boxes.
About the role:
As Reservations Agent, and supporting the Revenue & Reservations Manager, you will work with large groups, conference bookings and event bookings, working alongside the General Manager to agree rates. The Reservations Assistant will interact frequently with customers and guests to learn about their needs and develop relationships from which to earn repeat and expanded business.
Responsibilities for the successful Reservations Agent include (but not limited to):
- Maximise all Group, Conference, and Event revenue opportunities
- Review business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets
- Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy
- Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
- Conduct weekly spot checks of five bookings carried out with a minimum of 90% achieved in any departmental and system audits for any Team Member
- Work closely with the Sales Manager to generate high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
- Organise hotel promotional activities
Support and cover reception shifts in line with the business needs. Covering sickness and annual leave of the dedicated Reception Team if required
The person we are looking for as a Reservations Agent has….
- Good interpersonal, organizational and communication skills.
- Good team player.
- Able to work under pressure and deal with stressful situations during busy periods.
- Able to lead, provide guidance and develop team members.
- Knowledgeable and skilled in crisis management.
- Innovative self-starter with high motivation.
Work Perks of being a Reservations Agent with us at ARC…
- 2 Annual Members passes, giving access to over 1500 racedays
- Discount across the Hilton Brands
- Hotel Discounts and Complimentary Golf
- Annual leave starting at 22 days increasing up to 28 in line with length of service
- Pension & Group life assurance schemes
- Healthshield – including 24hr GP & EAP
…and so much more!
We are on a thrilling journey. So, to join us at our next destination, be part of a winning team and to learn more about our company and this exciting opportunity apply today!
At ARC, we’re committed to building a diverse, inclusive, and equitable workplace.
We welcome applicants from all backgrounds and do not discriminate based on age, disability, gender, race, religion, or any other protected characteristic.
If you need any adjustments to take part in the application or interview process, please let us know – we’re happy to help.
We believe diversity makes us stronger, and we’re working hard to create an environment where everyone feels safe, respected, and heard.
Closing Date
12-07-2025
