We are looking for a passionate and knowledgeable General Manager to join the team at Newcastle Racecourse.
About us…
Arena Racing Company does so much more than lead the UK’s largest horse racing group. We have 21 racing venues showcasing horse racing, greyhound racing, golf courses, hotels and events. In short, leisure, entertainment, media production and global distribution are at the heart of what we do, making it an exciting and diverse place to work!
Our success is a team effort which is why we offer great opportunities for growth, development and career progression. After all, it’s our employees that enable us to offer first class service and create an electric atmosphere, all within an industry we love.
What is ARC?
We embrace diversity
We develop our people
We care for our visitors
We think about our impact
We are proud of our sport
Work Perks of being a General Manager...
- Annual passes to attend any of our 21 venues
- Discounted food & ARC days out
- Cycle to work scheme
- Holiday allowance increasing with length of service up to 28 days
- Company life assurance scheme
- Discretionary group annual bonus schemes to reward your hard work
- Support with study through our study assistance schemes
And so much more…
About the role:
Reporting to the Executive Director, the General Manager is responsible for coordinating and managing all commercial activities at the Racecourse to ensure that turnover and profit targets are met or exceeded.
The General Manager is focused on maximising profit across seven income lines: sponsorship, hospitality, advertising hoardings, annual boxes, annual badges, admissions and non-race day events such as conferencing, banqueting, site hire and weddings. This is to be achieved by managing a team of proactive and reactive sales people, plus driving forward the marketing function for the venue.
Furthermore in the absence of the Executive Director the General Manager will be responsible for the day to day activities of all functions across the venue, including Operations, Catering, Golf and Estates.
High levels of commitment and responsibility will be required in order to meet and surpass performance targets.
Responsibilities
- To design and implement a sales plan in line with the overall business plan and capable of delivering and over achieving the specified financial targets
- Working with the Executive Director to set detailed sales and profit budgets
- Play the leading role in the proactive development of new business and improving levels of awareness of Newcastle Racecourse and all of our products in the market place
- Identifying and developing theme days, trade days, charity events and other events to enhance selected race days, provide more reasons for attendance and participation by the public and corporate customers and encourage sponsorship
- Identify, develop and lead the Events Sales Team to deliver key sales opportunities for significantly driving forward our non-race day business
- Ensuring that targets are designed implemented and achieved for each business and team member
- Ensuring the delivery of KPI’s set by you and the Executive Director to drive revenue to achieve or exceed Budget
- Personally leading from the front, demonstrate proactive sales, customer relationship development and closing techniques
- To work with the Media and Marketing Manager to ensure that each income line has an advertising and promotion plan to deliver the sales targets in line with overall business strategy, brand development and objectives
- To clearly identify all customer market segments and design and implement sales and promotion activity to increase attendance, business turnover and profitability
- You will be required to directly manage a Racing Sales, Events Sales and Marketing Team which will be comprised of individuals responsible for all areas of the business
- To work with the Regional HR Manager to lead the recruitment and induction of all new team members.
- To create a sales process that ensures all enquiries are dealt with in a professional and courteous manner and followed up.
- Develop procedures that ensure that all written confirmation, terms and conditions and an invoice are sent as soon as possible to the client
Please view the job description attached for the full list of role responsibilities…
The person we are looking for as a General Manager has…..
- Dynamic
- Commercially focused
- A skilled negotiator
- A great influencer
- An excellent communicator
- A strong leader, with demonstrated accomplishments in the management of diverse teams.
We are on a thrilling journey. So, to join us at our next destination, be part of a winning team and to learn more about our company and this exciting opportunity apply today.
At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.
We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.
Closing Date
04-10-2024
