Reservations Coordinator at the Hilton Garden Inn

Who are we?

The newest addition to Doncaster Racecourse, the Hilton Garden Inn boasts 154 bedrooms, 2 conference and exhibition suites, a banqueting site, Restaurant and Bar. A popular addition to many racegoers and the perfect facility for guests visiting Doncaster on both leisure and business. Part of a multinational hotel chain of over 500 hotels with a reputation that proceeds it, the Hilton Garden Inn Hotel ticks all the boxes. If you want to be part of a hardworking, customer focused team striving for excellence, the Hilton Garden Inn is for you. 

Role Overview

As Reservations Coordinator, you will work with large groups, conference bookings and event bookings, working alongside the General Manager to agree rates. The Reservations Coordinator will interact frequently with customers and guests to learn about their needs and develop relationships from which to earn repeat and expanded business. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy
  • Work closely with the Sales Manager to generate high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
  • Support and cover reception shifts in line with the business needs.  Covering sickness and annual leave of the dedicated Reception Team.

Person Specification

  • Demonstrated previous experience in a Reservations role within hotels
  • Previous experience within a Hilton branded hotel is a distinct advantage
  • Knowledge of the hotel property management systems is an advantage – OnQ, OnQ R&I and GRO
  • Excellent organisational and planning skills

Work Perks

Personal Development and Bonuses

  • Rewards for your hard work with discretionary group annual bonus schemes
  • Your opinion matters with our employee referral scheme
  • We want to help you progress with internal development programmes
  • Need extra support? Study assistance schemes are available for your role

Days Out & Leave 

  • Exclusive Hilton Staff Honors Membership, offering discounted stays across the Hilton Network (Subject to availability, Selected dates only)
  • Want to experience a day on the other side? 2 Annual Members passes, giving access to over 500 racedays and hospitality & room rate discounts at ARC venues (Subject to availability, Selected dates only)
  • Because we value the work-life balance we offer an Annual leave entitlement starting at 22 days plus bank and public holidays- increasing on your work anniversaries up to 28 days! (Increasing on your work anniversary pro-rata to 23 days for 2 years’ service, 24 days for 3 years, 25 days for4 years, 26 days for 5 years, 27 days for 10 years, 28 days for 15 years)

Because your health & wellbeing comes first

  • Company life assurance scheme
  • Employee Assistance Programme with Health Assured
  • Eye tests and subsidy for glasses available to display screen users
  • Cycle to work scheme

At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences.  We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.

We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.

Closing Date


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