The HGM is responsible for all commercial and operational aspects of the hotel and country club property. To lead and coordinate all hotel day to day operations, ensuring high quality customer care and satisfaction is delivered at all times. To ensure all departments operate within the budgeted guidelines and guest and staff welfare are paramount at all times. To be responsible for the professional, efficient and cost-effective day to day operation of the Hotel, including: Front Desk, Spa and Leisure facilities, Golf Club and all Food & Beverage operations. The HGM will devise and implement strategic initiatives via their direct reports and their teams to ensure revenue is maximised in the following key areas; hotel room revenue, golf, hotel conference and events and leisure club memberships and Spa.

Key responsibilities for the role will include:

  • To ensure the set target for brand audit is achieved
  • To ensure a consistently high level of customer care is delivered at all times and Brand driven service KPIs are achieved
  • To ensure all departments operate within the brand guidelines, utilising SOP manuals
  • To ensure all guests requests and preferences are logged and acted upon to drive guest satisfaction
  • To liaise with the Maintenance Team, and the Health & Safety Manager to ensure that the facilities aspects of the Hotel are well maintained to meet legal and customer standards
  • To ensure that food and beverage standards are met through regular communication with the Hotel F&B Manager
  • To ensure that each hotel-based department has an agreed training plan in operation
  • To ensure that revenue in all areas is maximized at all times
  • To ensure that all sales and financial targets are met or exceeded
  • To ensure high quality communication is in place across the hotel

The ideal candidate will possess the following attributes:

  • Diploma or equivalent
  • Minimum 3 years as an operations/commercial manager
  • Branded hotel experience is an advantage
  • F&B experience is essential
  • Strong leadership skills
  • High level of interpersonal skills

In return we will offer you:

  • 22 days holiday per year plus Bank Holidays
  • Contributory pension scheme
  • A competitive salary
  • Marriott International Benefits
  • Use of Spa and Golf course
  • Free parking
  • Personal and professional development opportunities

A range of racing & leisure benefits including complimentary tickets, offers and discounts at our racecourses and hotels across the Arena Racing Company and Galleon Hotel group

Closing Date


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