We love racing, we love entertaining people, creating memories to share and treasure! We are one of the largest operators of racecourses in the U.K and love working with people that are quick thinking, collaborative and commercial. We encourage each other to think big, challenge the norm and work at pace to deliver exceptional results. If you’re looking to build a successful career built on knowledge, trust and integrity and one that is full of potential then we think you’ll love working here too.
Lingfield Park Resort is part of Arena Racing Company (ARC) and is looking for a Golf Assistant to join our Golf team. You will report to the Golf Operations Manager deputising in their absence to lead the team in providing an efficient reception service, ensuring high quality customer care operating within brand guidelines.
Some of the Key ResponsibilitiesOpen and close shift in accordance with manager’s checklist, to include security and cash handling guidelines.To provide a high-quality retail environment for all guests and customers, ensuring all the company minimum SOP’s are achieved and maintained.To deal with advance reservations, taking bookings and special requirements to achieve maximise income.To provide outstanding service to all customers, ensuring all customers receive a warm welcome and are offered assistance. Initiate guest interaction through seeking and soliciting feedback from guests.Maintain a safe, clean and welcoming environment for all Associates and Guests.Maintain Marriott service standards using records, menus and appropriate reference materials.Be an ambassador for the Company’s environment policy in regard to recycling, energy control and cleanliness.Communicate directly, and / or through the use of the log book, to the Golf Manager.To be familiar with all areas of the Resort and daily activity in order to promote our services and answer guest queries.To contribute to stock management, merchandising and general housekeeping standards.To be familiar with the operation of the catering function at the Golf Clubhouse and be prepared to cover breaks or shifts for F&B staff as required.
Qualifications/ExperienceMinimum of two years customer service experienceWritten / verbal communication skillsKnowledge of GolfDemonstrated hospitality skillsDemonstrated strong work ethic
Personality:Team playerPresentable, friendly, articulateOrganised and committedSelf motivated, able to work on own initiativeExcellent attention to detail
In return we will offer you
- A competitive salary
- 22 days holiday per year plus Bank Holidays
- Contributory pension scheme
- Free parking
- Personal and professional development opportunities
- A range of racing & leisure benefits including complimentary tickets, offers and discounts at our racecourses and hotels across the Arena Racing Company group.
Hours of Work:
- Due to the nature of our business you will be expected to work anti-social hours. Flexibility toward week-end, early morning or late evening working is a pre-requisite of this employment.
We look forward to hearing from you.