We love racing, we love entertaining people, creating memories to share and treasure! We are one of the largest operators of racecourses in the U.K and love working with people that are quick thinking, collaborative and commercial. We encourage each other to think big, challenge the norm and work at pace to deliver exceptional results. If you’re looking to build a successful career built on knowledge, trust and integrity and one that is full of potential then we think you’ll love working here too.
Lingfield Park Resort is part of Arena Racing Company (ARC) and we’re looking for a Spa Receptionist who will report to the Spa Manager. You will be a key member of team who will play a vital role in continuing the success of the spa.
- To prioritise the comfort and well being of guests at all times and behave in a manner conducive to the atmosphere of the spa, operating with professionalism and enthusiasm
- Take responsibility for establishing the arrivals anticipated during shift and liaising with Therapists to deliver first class service
- Familiarise yourself with all of the hotel and spa facilities in order to answer queries and upsell packages and offers
- Attend briefing sessions and team meetings as required and to comply guidelines to ensure best methods, practices and systems of work are used to produce the highest standards of service
- Work to the highest of standards and continually improve attention to detail and care of the facility
- To be customer facing and handle any complaints in a professional and courteous manner
- GCSEs at grade C/4 or above
- Lifeguard training is advantageous
- Previous spa or hotel experience is an advantage
- Proven customer service skills
- Attention to detail
- Excellent communicator
- Customer service focused (internal and external)
- Organisation, influence and leadership skills
In return we can offer you
- A competitive salary
- 22 days holiday per year plus Bank Holidays
- Contributory pension scheme
- Free parking
- Personal and professional development opportunities
- A range of racing & leisure benefits including complimentary tickets, offers and discounts at our racecourses and hotels across the Arena Racing Company group.
We look forward to hearing from you.