Safety and SecurityReport work related accidents, or other injuries immediately upon occurrence to Manager/Supervisor.Follow Company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., using the appropriate risk assessments.Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.Be conscious of the site Horse-Awareness policies and safe working practices specific to our site. Do not wear headphones or listen to personal music while cleaning in public areas; it limits your ability to attend to Customer enquiries and may compromise your safety.Maintain awareness of undesirable persons on property premises.Complete appropriate safety training and certifications to perform work tasks.Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
Policies and ProceduresFollow Company and department policies and procedures.Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with Company policies and procedures.Protect the privacy and security of guests and coworkers.Protect Company tools, equipment, machines, or other assets in accordance with Company policies and procedures.Maintain confidentiality of proprietary materials and information.Perform other reasonable job duties as requested by Supervisors.
Customer RelationsAddress customer service needs in a professional, positive, and timely manner.Welcome and acknowledge each and every customer with a smile, eye contact, and a friendly verbal greeting, using their name when possible.Actively listen and respond positively to questions, concerns, and requests to resolve issues, delight, and build trust.Anticipate customer service needs, including asking questions of customers to better understand their needs and watching/listening to customer preferences and acting on them whenever possible.Thank customers with genuine appreciation and provide a fond farewell.
Working with OthersSupport all co-workers and treat them with dignity and respect.
Quality Assurance/Quality ImprovementComply with quality assurance expectations and standards.
Physical TasksMove, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.Ability to push and pull work-related machinery over sloping and uneven surfaces.Reach overhead and below the knees, including bending, twisting, pulling, and stooping.Visually inspect tools, equipment, or machines (e.g., to identify defects)Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.Move through narrow, confined, or elevated spaces.Move up and down a ladder.Stand, sit, kneel, or walk for an extended period across an entire work shift.Move at a speed that is required to respond to work situations (e.g., run, walk, jog).Move over sloping, uneven, or slippery surfaces and steps.Move up and down stairs and/or service ramps.
Cleaning ProtocolPost caution signs (e.g., wet floor signs) to limit traffic when necessary.Contact the Maintenance team directly for urgent repairs (where health and safety may be compromised).Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following internal guidelines and corporate standards.Respond promptly to requests from your Supervisor and other Managers in response to Customer needs.Identify and report preventative or other maintenance issues.
Public and Employee SpacesClean public and employee toilets and showers, including stocking bathroom with adequate paper goods and soap, cleaning all surfaces, and emptying bins.Clean glass (e.g., windows, mirrors) in public and employee areas by removing dust, spots, and smears.Clean floor surfaces in public or employee space using designated chemicals, supplies, and equipment (e.g., mops, buffers, vacuums, wet vacuum, extractor, shampoo machine, stain remover).Dust surfaces in assigned area, including furniture, fixtures, woodwork, pictures, phones, fire extinguisher boxes, exit signs, and air vents.Empty rubbish containers, ashtrays, and ash urns into proper containers for recycling or disposal.Inspect condition of furniture for tears, rips, and stains and report damages to Manager/Supervisor.Clean and maintain lights by wiping lamps, light fixtures, and light switches, checking that they are in proper working condition, and reporting burnt-out bulbs.Provide litter picking duties at Racemeetings and events as required. On these occasions ensure the site is presented at its best throughout the event by collecting litter, emptying bins and supporting the F&B Porters in returning glasses and jugs to bars as appropriate.Provide toilet attendant duties at events as required by Customer needs. On these occasions ensure the cleanliness and availability of resources (soap, toilet tissue, hand towels) throughout the event towards an enhanced Customer experience.
OtherTo comply with all Health and Safety procedures associated with the department at all times. This relates to:
To control wastage and operate according to the Companies environment policy with regard to:
- Standards and procedures of correct working practices
- The completion of risk assessments
- COSHH regulations
- Use of Personal Protective Equipment
To be an ambassador for ARC and for our site, taking personal responsibility for finding out about our product and services, and at all times striving to represent the Company in the most professional, courteous and efficient manner possible.
- product control and waste minimisation
- proper care and maintenance of equipment to prolong its life
- using towels in appropriate quantity to minimise unnecessary laundering
- proper separation and disposal of cardboard, paper and glass in recycling bins
- minimising energy wastage by switching off unused lights, heating, PCs and equipment
The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
You are to demonstrate;
- Excellent communication skills
- Ability to work well under pressure
- Excellent organisational skills
- A systematic approach to problems
- A process driven attitude to tasks
- Positive attitude
- Diversity Relations
- Qualified to GCSE or equivalent
Hours of Work:
- Flexibility toward week-end and evening working is a pre-requisite of this employment.